Refund & Returns Policy

Last updated: April 22, 2025 

At PTE School, we offer a range of PTE Academic preparation courses listed on our Course Page. To ensure transparency and clarity, our refund and return policy has been outlined below in a simple, organized, and easy-to-understand format.

Overview

We understand that circumstances may arise where you need to request a refund or return. Our policy is designed to balance flexibility with fairness while ensuring accountability and support for our students.

If you are experiencing issues with any of our products or services, we encourage you to contact us before requesting a refund. In many cases, we may be able to resolve your concern quickly.

Eligibility for Refund

You may be eligible for a refund if:

• You have not accessed any course materials or digital content.
• You experience proven technical issues that are caused by our system.
• You contact us within 3 days of account creation and meet the eligibility criteria for dissatisfaction.

Non-Refundable Services

We do not offer refunds for:

• Issues caused by faulty computers, poor internet connections, or hardware-related problems.
• Any course or digital product that has already been accessed or partially completed.
• Situations where adequate documentation or proof of account ownership is not provided.

Refund Process

To request a refund:

1. Send an email to hello@pteschool.com with your full name, course name, date of purchase, and reason for the refund request.
2. Our support team will review your request within 3 to 5 business days.
3. If approved, the refund will be processed. In some cases, this may take up to one week or more, depending on the situation.

Free 3-Day Access Policy

We provide a free 3-day trial account for our PTE Online Practice Application, Live Class Portal, Exam Portal, and any other portal offered by PTE School.

• If you are not satisfied with the service within 3 days and meet the eligibility criteria, you may request a cancellation.
• Refunds will be granted only after a thorough evaluation.
• PTE School reserves full rights to approve or deny refund requests for the 3-day access accounts.

Contact & Support

If you need help with installation, activation, or technical issues:

• Please email hello@pteschool.com.
• We typically respond within 3 to 5 business days.

Disclaimer

PTE School reserves the right to modify or update this refund and return policy at any time, with or without prior notice. It is your responsibility to stay informed of any changes.

For any questions or concerns, please do not hesitate to contact us at hello@pteschool.com.